Call us on 01772 804 404 (Mon-Thurs 9am-8pm Fri 9am-5pm)

Have you received a letter from us?

Here we try to answer any questions you may have about why we've written to you, including where we get our data from.
Why have I received a letter from Profile Pensions?

We offer a completely free, no obligation service to help you track down your pension contributions. We find that many people contracted out of SERPs (the State Earnings Related Pension Scheme) in the 1980’s and 1990’s but haven’t managed to locate their contributions.

We have traced pensions for thousands people, sometimes finding £30,000 that our customers didn’t even know they had. This service is free of charge and no obligation. If we manage to successfully find a pension for you, we may talk to you about reviewing it – at that stage we can contact your providers to gather the full details of your pension. We only charge if you decide to switch your pension to a different provider upon our recommendation. And we only recommend a switch if it’s in your best interests.

If you’ve ever moved house, changed jobs or opted out of SERPS you may pension contributions that you’ve lost track of.

You have received a letter because we believe you may benefit from this free of charge, no obligation service.

Where did Profile Pensions get my details from?

We work with reputable third-party data suppliers, who supply us with data about people who they understand fall within our target audience. You are welcome to contact us to find out which supplier holds your details by emailing your request to [email protected] or calling us on 01772 804 404. We can then inform you how you can remove yourself from the relevant suppliers database.

If you believe that any of the contact details that we have for you are incorrect, please let us know.

How can I opt out of receiving any further correspondence from you?

If you’d prefer not to receive any post from us in the future please just let us know by emailing your request to [email protected].

You can also choose to opt out from advertising mail from all companies by signing up to the Mailing Preference Service. Registration is quick and easy.

Why are you asking for my personal details, including National Insurance number?

We only need a couple of bits of information in order to trace your contributions. Once you return your completed forms to us, we use the HMRC authorisation form to request your pension contribution details directly from HMRC. HMRC can only identify your record with the correct National Insurance number.

We also ask you to sign a Letter of Authority form, which gives us permission to contact pension providers on your behalf to find out more about your pension. We will only do so with your express permission.

How do I know this isn't a scam?

We are a regulated business. Profile Pensions is the trading name of Profile Financial Solutions Ltd. Which is authorised and regulated by the Financial Conduct Authority (No. 596398). If you want to check our authorisation and permitted activities, simply visit register.fca.org.uk and look us up.

The advice we give is completely impartial and is restricted to pensions only. We work with HMRC to trace any lost pensions and we only share the details of these with yourself and with any pension providers who you give us express permission to work with on your behalf.

We are not officially endorsed or affiliated with HMRC.

We have an ongoing customer base of over 15,000 people who have chosen to have their pensions reviewed and managed by us. We receive consistently positive reviews and feedback from our customers and manage over £500 million in pension funds.

If the pension tracing service is free, how do Profile Pensions make money?

Our pension tracing service is completely free, with no obligation. We’ll track down your pension contributions via HMRC and let you know where your money is.

Once we’ve located your pension funds, we’ll offer you a free, no obligation review. This is when our expert team can get in touch with your pension providers (with your permission) to find out the value of your pot, any fees you’re paying, and how your investment has been performing. We’ll talk to you over the phone to explain this all in simple, jargon-free terms and let you know how your pension compares with the best in the market. 

It’s only when you choose to switch your pension upon our advice (and you’re under absolutely no obligation to do so), that we charge a fee.

Our switching service fee is 2.95% which is deducted from the switched pension. There’s no minimum charge. This is applied only to the first £75,000 of your pension (anything over £75,000 will be switched free of charge).

We also offer ongoing advice to ensure your pension continues working hard for you. This charge is 0.6% per annum. If you decide to take this you have the option to switch it off at any time.

How long does it take to trace my pensions?

The first step for us is to request your pension details from HMRC. How long this takes can vary depending on how busy they are but we typically hear back after around 6 weeks. We’ll keep you updated throughout.

If you choose to take us up on our free, no obligation review we will need to work with your pension providers to collect all of the important information including pension value, fees and charges. How long this takes can vary by provider but on average will involve a couple of months of chasing on our part. Meanwhile you can sit back knowing that we’re doing the hard work for you.

Once we have all of the information we’ll invite you to talk to a qualified pension adviser over the phone. This call takes around half an hour (plus time for any questions you may have). If you choose to move your pension based upon their recommendation we can action this for you straight away. It may take a week or two for the funds to switch across, at which point you’ll be notified and receive full details of your brand new pension.

If you still have questions about why you’ve received a letter from us, please feel free to contact us.

If you still have questions about why you've received a letter from us, please feel free to contact us.
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