Have you received a letter from us?

Here we try to answer any questions you may have about why we've written to you, including where we get our data from.

Why have I received a letter from Profile Pensions?

Our service helps you track down your missing SERPS pension contributions. We find that many people contracted out of SERPs (the State Earnings Related Pension Scheme) in the 1980’s and 1990’s but haven’t managed to locate their contributions.

We have traced pensions for thousands people, sometimes finding £30,000 that our customers didn’t even know they had. If we manage to successfully find a pension for you, we may talk to you about reviewing it – at that stage we can contact your providers to gather the full details of your pension. We only charge if you decide to switch your pension to a different provider upon our recommendation. And we only recommend a switch if it’s in your best interests.

If you’ve ever moved house, changed jobs or opted out of SERPS you may pension contributions that you’ve lost track of.

You have received a letter because we believe you may benefit from this service.

Where did Profile Pensions get my details from?

Experian provide us with details of those who are most likely to benefit from our service. To find out more information on how your details were obtained, or to opt out of Experian's database entirely, you can visit their consumer information portal.

How can I opt out of receiving any further correspondence from you?

If you’d prefer not to receive any post from us in the future please just let us know by emailing your request to [email protected]. Please ensure you provide us with your full name, address and postcode.

You can also choose to opt out from advertising mail from all companies by signing up to the Mailing Preference Service. Registration is quick and easy.

Why are you asking for my personal details, including National Insurance number?

We only need a couple of bits of information in order to trace your contributions. Once you return your completed forms to us, we use the HMRC authorisation form to request your pension contribution details directly from HMRC. HMRC can only identify your record with the correct National Insurance number.

We also ask you to sign a Letter of Authority form, which gives us permission to contact pension providers on your behalf to find out more about your pension. We will only do so with your express permission.

How do I know this isn't a scam?

We are a regulated business. Profile Pensions is the trading name of Profile Financial Solutions Ltd. Which is authorised and regulated by the Financial Conduct Authority (No. 596398). If you want to check our authorisation and permitted activities, simply visit register.fca.org.uk and look us up.

The advice we give is completely impartial and is restricted to pensions only. We work with HMRC to trace any lost pensions and we only share the details of these with yourself and with any pension providers who you give us express permission to work with on your behalf.

We are not officially endorsed or affiliated with HMRC.

We have an ongoing customer base of over 20,000 people who have chosen to have their pensions reviewed and managed by us. We receive consistently positive reviews and feedback from our customers and manage over £750 million in pension funds.

How do Profile Pensions make money?

There's no cost to signing up to our SERPS pension tracing service. We’ll track down your pension contributions via HMRC and let you know where your money is.

Once we've heard back from HMRC, we'll get in touch with your pension providers to find out the value of your pot, any fees you’re paying, and how your investment has been performing. We’ll talk to you over the phone to explain this all in simple, jargon-free terms and let you know how your pension compares with the best in the market. 

It’s only when you choose to switch your pension upon our advice (and you’re under absolutely no obligation to do so), that we charge a fee.

This fee is taken from your pension pot upon transfer fo your pension. For more information on our charges, visit our costs page.

How long does it take to trace my pensions?

The first step for us is to request your pension details from HMRC. How long this takes can vary depending on how busy they are but we typically hear back after around 6 weeks. We’ll keep you updated throughout.

We'll then work with your pension providers to collect all of the important information including pension value, fees and charges. How long this takes can vary by provider but on average will involve a couple of months of chasing on our part. Meanwhile you can sit back knowing that we’re doing the hard work for you.

Once we have all of the information we’ll invite you to talk to a qualified pension adviser over the phone. This call takes around half an hour (plus time for any questions you may have). If you choose to move your pension based upon their recommendation we can action this for you straight away. It may take a week or two for the funds to switch across, at which point you’ll be notified and receive full details of your brand new pension.

If you still have questions about why you’ve received a letter from us, please feel free to contact us.

Are Profile Pensions GDPR compliant?

Yes. We take GDPR very seriously. The data we use is from reputable third party suppliers. If you ever want to be opted out of receiving communication from us, all you need to do is email [email protected]. If you would like to understand how your data was obtained for marketing purposes, you'll need to contact the data controller, Experian.

You can get in contact with them by visiting consumer information portal

If you still have questions about why you've received a letter from us, please feel free to contact us.