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Pension Reviews and their reputation

Pension reviews have a terrible reputation right now. You may have been bombarded by dozens of cold-callers offering a free pension review. And you’re right to be sceptical. Many people have been mis-sold pensions via this tactic. So many, that the Financial Conduct Authority (FCA) is reviewing how to apply for compensation if you think you did receive bad advice.

But, ironically, this has increased the need for pension review services. More people than ever before are in need of legitimate, impartial pension guidance. So how can you ensure you’re getting the best advice?

There’s Pension Wise, which is a UK government-backed service to talk people through their pension options. So you can trust you’re getting impartial guidance from them.

But, they can only give guidance. They can’t comment on your current pension or recommend another pension.


A Profile Pensions Review

Firstly, we are fully transparent and always strive to put our customers first. Just take a look at some of our third party customer reviews. Not everyone in the industry shares these types of reviews or has a rating like ours.

Secondly, we’re authorised and regulated by the FCA (registration number 596398). We follow their rules and regulations. And you can check out our accountability here.

But there’s a third reason. When our founders set up Profile Pensions they spotted an opportunity. The industry was then running a switch and we’ll take a commission business. Profile Pensions wanted to do things differently – in a more fair and transparent way.

Our pension advisers are committed to making your no obligation pension as painless as possible in simple, jargon-free language.

So a lot of companies offer a no obligation pension review service. And that’s what we offer. But it’s not the same. We put every effort into making your customer experience as positive as possible and we genuinely care about doing the best for you. More straightforward, less pressured, and more tailored to your unique requirements.

On average we find £25,000 per missing pension

Shaun, Found a £27,603 pension with Prudential. Lives in Penarth

The result of my pension trace was great! Profile helped me find pensions that I’d lost through moving employers and put everything into layman’s terms. Even though I paid out, I’m better off in the long run and in control of my pension pot.

Mark, Found a £24,899 pension with Re-assure. Lives in Bath

The process was entirely pain free, very professional and explained in a way that was easy to understand. The best part was that I found money that I didn’t know I had! I would definitely recommend Profile to anyone who needs pension advice or to find a lost pension.

Julie, Found a £8,420 pension with Phoenix Life. Lives in Scunthorpe

Year after year I would receive statements put them in a folder and forget about them. Until I received a letter from Profile asking if I would be interested in a pension trace. I took them up on their offer with no hassle within a few weeks they had found a company that I could transfer my pension to and pay in again If I wished to do so.

Average TrustScore of 9.5 out of 10

Stephen Lewis, 17 hours ago
very professional and efficient service.
Lyndsey Faulkner, 1 day ago
Down to earth people who speak to you in laymans terms. Everything was explained clearly and there was no pressure to sign. I was kept informed at all times and all the people i dealt with were very friendly and polite. A very easy process changing my pension to another provider. I would definately recommend the conpany to anyone.
Ian D, 2 days ago
Fantastic service. Clear advice, not pushy at all
Claire Smith, 2 days ago
Very friendly, helpful & efficient.
Lorraine Thomas, 2 days ago
Arranged phone calls were on time, which was very impressive. The advisors listened to my queries and gave me honest, practical advice. I have never had an annual review before, or been given the access to advice that profile offer. I am really glad i moved to them, and i am more than happy with the service and support they give. Would recommend them to anyone.
Lionel Randall, 2 days ago
glad I had a cold call off yourselves. I was a bit warery of the changes to my pension provider, but I wish I had done this year's ago. I am making money for my future. keepup the good work.
Matthew Tanner, 2 days ago
All done very smoothly and professionally
Robert Jamieson, 1 week ago
Efficient and friendly staff guided me throughout the review process, with no obligation to switch pension provider (although I did, in this instance). The whole review was carried out quickly and I was kept informed throughout.
Ian Low, 1 week ago
Very friendly and knowledgeable persons
Mr Richard Mason, 1 week ago
Good and helpful advice, if a bit slow to follow up initially. If you do not want on-going advice in future years, make this clear, as an up front charge for that is made, on top of the charge already made for the initial advice (in my case, about transferring a pension). No problem at all with the helpful, professional advice given (in a friendly and easy to understand way) at all, however.
Lee Brogan, 1 week ago
Stephen Doyle at Profile Pensions was very professional and provided very sound advice with no pressure whatsoever. Highly recommend Profile Pensions.
Edward McCullock, 1 week ago
very helpful with my pension
Kevin Masters, 1 week ago
Clear and concise to understand
Alexander Brown, 1 week ago
I used them to move my pension .. had no contact of them apart from them sending me a email or text message to say for me to ring them ... Yet im paying them so why the hell should I waste my phone bill on ringing them..still not heard of them with update on my pension or anything
Brian Haworth, 1 week ago
Excellent experience from start to finish, not pushy, responsive to my needs, and they make interaction easy for the client. More than happy to recommend Profile Pensions to anyone considering their pension options.
Keith Burch, 2 weeks ago
As mentioned before, I am NEVER one to give top marks. However, you have worked tirelessly on my behalf and I thank you for that. The telephone conversations I have had with your team have been enlightening and informative. Thank you.
Customer, 2 weeks ago
Excellent professional services provided.
Morag Hutchison, 2 weeks ago
Great service well explained
Customer, 2 weeks ago
A very easy transition
Gary Key, 2 weeks ago
Can't fault . Has been excellent from start to finish

Reviews from:

Trustpilot reviews

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